Waste Disposal Soho Customer Privacy Policy

This Privacy Policy explains how Waste Disposal Soho collects, uses, stores and shares personal data about customers in the Soho area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Waste Disposal Soho customers in the Soho area, including individual residents, commercial customers and any person who contacts us about our waste disposal and related services.

Who We Are and How to Contact Us

Waste Disposal Soho is the controller of the personal data described in this Privacy Policy. As controller, we decide how and why your personal data is used and are responsible for ensuring it is handled in line with applicable data protection laws.

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your privacy rights, you can contact us using the contact details provided on our website or in your service documentation.

Personal Data We Collect

We may collect and use the following categories of personal data about you when you use our services, make an enquiry or interact with us:

Identification and contact details, such as your name, title, address, email address, telephone number and any similar information you provide when requesting a quote, booking a collection or contacting us.

Service and contract information, such as details of the waste disposal or related services you request or receive, service addresses, access instructions, correspondence about your account and records of communications with our team.

Payment and billing details, such as payment method, partial card information where required for processing, billing address, transaction records and information required to prevent fraud and ensure secure payments.

Technical and usage information, such as information about how you interact with our website, booking forms and emails. This may include IP address, device and browser details, dates and times of access, and pages viewed, collected through essential cookies or similar technologies, where permitted by law.

Feedback and communication data, such as any comments, complaints, reviews, survey responses or other information you choose to provide when communicating with us.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, through our website, or in person, when you request a quote, confirm a booking, make a payment, sign up for updates, or otherwise interact with us.

We may also generate data about you through our own records of providing services to you, such as service history and account information.

In limited cases we may receive personal data about you from third parties, such as payment processors confirming a transaction, or commercial partners who refer you to us, where this is lawful and necessary for providing our services.

Lawful Basis for Using Your Data

We use your personal data only where we have a lawful basis to do so. Depending on the context, this may include:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as to provide waste disposal services, manage your bookings, process payments and communicate with you about your service.

Legal obligation. We process certain personal data to comply with legal and regulatory obligations, such as record keeping, tax and accounting requirements, health and safety obligations and responding to lawful requests from public authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests or those of a third party, and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, responding to enquiries, preventing fraud, ensuring the security of our systems and premises, and sending service related communications.

Consent. In situations where we rely on your consent, for example for certain types of marketing communications that are not covered by our legitimate interests, we will ask for your clear agreement before processing your data for that purpose. You can withdraw your consent at any time, as described in the Your Rights section below.

How We Use Your Personal Data

We may use the personal data described above for the following purposes:

To provide and manage waste disposal and related services you request, including handling bookings, collections, deliveries, changes and cancellations.

To communicate with you about your enquiries, quotes, bookings, service updates, disruptions, invoices, payments and account matters.

To manage our relationship with you, including customer service, complaints handling, feedback, surveys and record keeping.

To process payments, issue invoices, manage debt recovery where necessary, and maintain accurate financial and service records.

To operate, maintain and improve our website, services, processes and customer experience, including monitoring usage patterns, troubleshooting and security checks.

To comply with our legal and regulatory obligations and to cooperate with regulators and law enforcement where required by law.

To protect our rights, property, staff and customers, including through the prevention and detection of fraud, misuse and security incidents.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy and in compliance with data protection laws.

Service providers acting as processors. We may use third party companies to help us deliver our services and run our business. These may include providers of IT and system support, website hosting, payment processing, customer relationship management systems, communication tools, and document storage. These organisations are contractually required to process your personal data only on our instructions and to keep it secure.

Professional advisers. We may share data with our accountants, auditors, legal advisers and other professional advisers where necessary for the services they provide to us, subject to confidentiality obligations.

Authorities and regulators. We may disclose personal data where required to comply with a legal obligation, regulation, court order or lawful request from a public authority, or to protect our legal rights.

We do not sell your personal data to third parties.

International Transfers

Where we use service providers or systems located outside the United Kingdom, your personal data may be transferred to and processed in other countries. When this happens, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by relevant authorities, or ensuring the destination country offers an adequate level of data protection.

Data Retention

We keep your personal data for as long as it is reasonably necessary for the purposes for which it was collected and to meet any legal, regulatory, tax, accounting or reporting requirements.

In general, we retain core customer and service information for the duration of your relationship with us, and for a period afterwards where required for legal or business reasons, such as dealing with queries, disputes or legal claims. Payment and invoice information may be kept for a period required by tax and accounting laws.

When personal data is no longer needed for the purposes described in this Privacy Policy, we will securely delete or anonymise it so that it can no longer be linked to you.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, encryption, secure storage, staff training, policies and procedures designed to protect the confidentiality and integrity of your data.

While we take reasonable steps to protect your personal data, no system can be completely secure. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so.

Your Data Protection Rights

You have certain rights in relation to your personal data under data protection laws. These rights may be subject to conditions and legal exceptions, and we may need to verify your identity before responding to your request. Your rights include:

Right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data, together with information about how we use it.

Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes we collected it for, or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restriction of processing. You can ask us to restrict the use of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.

Right to object. You can object to our processing of your personal data based on legitimate interests, including profiling related to those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for legal claims.

Right to data portability. In certain situations, you can request that we provide your personal data in a structured, commonly used, machine readable format and, where technically feasible, transmit it directly to another controller.

Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, or to raise a concern about how we handle your personal data, please contact us using the contact details provided in your service documentation or on our website. You also have the right to lodge a complaint with the Information Commissioners Office or another competent supervisory authority if you are unhappy with how we have used your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will be posted in the latest version of this Privacy Policy, which will apply to all current and future Waste Disposal Soho customers in the Soho area from the date it is published.