Waste Disposal Soho Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Soho provides waste disposal and waste collection services to domestic and commercial customers in our service area. By booking a collection or any related service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Customer means the person, company or organisation requesting the services from Waste Disposal Soho.

Services means the waste disposal, waste collection, rubbish removal, bulky item removal, recycling, and any related services provided by Waste Disposal Soho.

Waste means the items, materials or refuse that the Customer instructs Waste Disposal Soho to collect, remove or dispose of.

Service Area means the geographic area in which Waste Disposal Soho offers collection and disposal services, primarily focused on Soho and surrounding districts, as updated by us from time to time.

Contract means the agreement between the Customer and Waste Disposal Soho for the provision of Services in accordance with these Terms and Conditions.

2. Scope of Services

Waste Disposal Soho provides waste collection and disposal services for households, landlords, managing agents, retail premises, offices, and other commercial customers. Services may include single collections, repeat or scheduled collections, one-off clearances, and recycling-focused removals within our Service Area.

The specific Services to be provided, including the type and estimated volume of Waste, collection address, and date and time window, will be agreed at the time of booking. The Customer is responsible for ensuring that the information provided when booking is accurate and complete.

We reserve the right to refuse to collect certain types of Waste that are hazardous, prohibited by law, unsafe to handle, or beyond our licensing or capacity limits. If we are unable to collect any such items, we will inform the Customer and may suggest alternative disposal options, where appropriate.

3. Booking Process

Bookings can be made by telephone, email, or any other method we may make available from time to time. The Contract between the Customer and Waste Disposal Soho is formed when we confirm acceptance of the booking and provide a collection date or time window.

When making a booking, the Customer must provide at a minimum:

Full name and contact details.

Collection address within our Service Area.

A clear description of the Waste to be collected, including an honest estimate of volume and any access issues.

Preferred collection date and available time windows.

Any special requirements, including restricted access, parking limitations, or building management rules.

We may ask for photographs or additional information to provide an accurate quotation. Any quotation is based on the information given and may be revised if the actual volume, type of Waste, or access conditions differ from those described at the time of booking.

4. Access and Parking

The Customer must ensure that our collection team has safe, lawful, and reasonable access to the Waste at the agreed time. This includes arranging any necessary parking permissions, loading bay access, or building entry arrangements.

If we are unable to carry out a collection because of inadequate access, lack of necessary permissions, or unsafe conditions, we may treat the visit as a failed collection and charge a call-out or cancellation fee as set out in these Terms and Conditions.

5. Pricing and Quotations

Prices for our Services are usually based on a combination of the volume and type of Waste, labour required, and any additional factors such as access difficulties or distance within the Service Area. All prices will be communicated to the Customer before the Contract is formed.

Any quotation provided is an estimate based on the information supplied by the Customer. We reserve the right to amend the price if:

The actual volume or weight of Waste is greater than described.

The type of Waste differs materially from that described, for example, including restricted or difficult materials.

There are unexpected access constraints or additional labour requirements.

Where a price adjustment is required, the Customer will be informed before the work proceeds further. If the Customer does not accept the revised price, we may cancel the Contract and charge a reasonable call-out fee to cover our costs.

6. Payments and Invoicing

Unless agreed otherwise in writing, payment is due on completion of the collection. For domestic customers, payment is typically required immediately upon completion, using the payment methods we accept at the time of service.

Commercial customers may be offered invoicing terms at our discretion. Where credit terms are agreed, invoices must be paid in full within the period specified on the invoice. We reserve the right to charge interest on overdue amounts at the maximum rate permitted by applicable law, as well as reasonable costs incurred in recovering late payments.

We may require a deposit or full prepayment for certain bookings, including larger clearances or collections outside standard service patterns. Any deposit requirements will be communicated before the booking is confirmed.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by contacting us during our normal office hours. The following cancellation rules apply unless agreed otherwise in writing:

If the Customer cancels more than 24 hours before the scheduled collection time, no cancellation fee will normally apply.

If the Customer cancels within 24 hours of the scheduled collection time, we may charge a reasonable cancellation fee to cover administration and allocation costs.

If our team attends the site but is unable to complete the collection due to reasons within the Customer's control, such as lack of access, parking, or availability of the Customer when required, we may charge a failed collection fee and any time-based costs incurred.

Any amendments to the date, time, location or scale of the collection are subject to availability. We may adjust the price where the scope of work changes.

8. Customer Obligations

The Customer is responsible for:

Ensuring that all Waste presented for collection belongs to the Customer or that the Customer has full authority to arrange for its disposal.

Accurately describing the Waste and informing us of any hazardous or unusual materials.

Separating Waste where required, for example recyclables, electrical items, or items regulated by specialist disposal rules.

Providing safe and reasonable access to the Waste, including any necessary permissions from building management or local authorities.

Complying with all relevant local rules, such as restrictions on collection times or use of common areas.

The Customer must not conceal hazardous, clinical, chemical, or otherwise regulated Waste within general Waste. If such items are discovered, we may refuse to collect them, or charge additional fees where proper handling and disposal are required.

9. Waste Regulations and Duty of Care

Waste Disposal Soho operates in accordance with applicable UK waste management legislation and regulations. We will take reasonable steps to ensure that all Waste collected is transferred only to authorised facilities and handled in compliance with our licences and permits.

Where required, we will issue appropriate documentation, such as waste transfer notes, to confirm lawful transfer and disposal of Waste. Commercial customers may be required to provide additional information for regulatory purposes, including waste descriptions and business details.

The Customer remains responsible for complying with its own duty of care as a waste producer, which includes ensuring that Waste is accurately described and transferred to a reputable, authorised carrier. By engaging Waste Disposal Soho, the Customer acknowledges this responsibility and agrees to provide any information reasonably requested to assist with regulatory compliance.

10. Excluded and Restricted Waste

We are unable to collect certain categories of Waste unless expressly agreed and correctly pre-arranged. These may include, but are not limited to:

Hazardous or toxic substances.

Clinical or medical waste, including sharps.

Chemicals, solvents, oils, asbestos, and materials containing asbestos.

Pressurised containers, gas bottles, and certain batteries.

Any items that we reasonably consider to pose a safety risk to our staff or the public.

If the Customer is uncertain whether any item is restricted, they must ask before the booking is confirmed. If restricted Waste is presented without prior agreement, we may refuse to collect it, adjust the price, or terminate the Contract.

11. Service Performance and Timeframes

We will use reasonable endeavours to carry out collections on the agreed date and within the agreed time window. However, all times are estimates and may be affected by factors outside our control, such as traffic, weather, access issues, or delays on earlier jobs.

We will not be liable for any loss arising from delays or failure to perform our Services where such delay or failure is due to events beyond our reasonable control. In such cases, we will seek to rearrange the collection at the earliest opportunity.

12. Liability and Limitations

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be limited or excluded under applicable law.

Subject to the above, our total liability to the Customer for any loss or damage arising out of or in connection with the Contract, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Service that gave rise to the claim.

We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, business interruption, or loss of opportunity, arising out of or in connection with the Services or these Terms and Conditions.

The Customer is responsible for removing or protecting any items that could reasonably be damaged during the normal course of a clearance or collection, such as fragile ornaments, pictures, or floor coverings. While our team will take reasonable care, we will not be liable for minor scuffs or damage that are inherent risks of moving bulky items in confined spaces, unless caused by our negligence.

13. Insurance

Waste Disposal Soho maintains appropriate insurance cover in respect of its operations, including public liability insurance at levels consistent with industry practice. Details of our insurance cover can be made available to Customers on reasonable request.

14. Complaints and Disputes

If the Customer is dissatisfied with any aspect of our Services, they should notify us as soon as possible, providing full details of the issue. We will investigate complaints promptly and aim to resolve them fairly.

Any issues relating to the condition of the premises after a collection must be raised within a reasonable time and supported by evidence, such as photographs or witness statements, to allow us to investigate properly.

15. Data Protection and Privacy

We will collect and process personal data from Customers for the purposes of handling bookings, providing Services, managing accounts, complying with our legal obligations, and improving our waste collection operations in the Service Area.

We will handle personal data in accordance with applicable data protection legislation in the United Kingdom. We will not sell personal data to third parties and will only share it where necessary to deliver the Services, to comply with legal obligations, or with the Customer's consent.

16. Termination

We may terminate the Contract immediately by notice to the Customer if:

The Customer commits a serious breach of these Terms and Conditions.

The Customer fails to pay any sum due on the due date and remains in default after being notified.

We reasonably believe that continuing to provide the Services would be unsafe, unlawful, or damaging to our reputation.

On termination, any sums properly due to us for Services provided up to the date of termination shall remain payable.

17. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or our operating practices. The version in force at the time of the Customer's booking will apply to that booking and related Services.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Waste Disposal Soho.

19. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

No failure or delay by Waste Disposal Soho to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that right or remedy.

The Contract is between Waste Disposal Soho and the Customer. No other person shall have any rights to enforce any of its terms.

These Terms and Conditions constitute the entire agreement between Waste Disposal Soho and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.

By placing a booking with Waste Disposal Soho, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.